Personalized or Customized products which are designed specifically for you, cannot be returned, unless there is transit damage. We shall try to send you the same product as soon as possible or keep your amount in your account with for buying any product in the next 12 months from the date of initial order.
Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited to the original card / account, within a period of 7-10 working days.
Order cancellations by V S Gifts
Sometimes we have to cancel an order for reasons beyond our control. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or product. In cases where you would rather prefer a refund, we shall reimburse the entire amount paid for the product.
Order cancellations by customer
Refund of order cancellations from a customer’s end depends entirely on the nature of the product and the time of cancellation.
Orders once placed shall only be cancelled if your order has not been started by our manufacturing department and full refund shall be made to you.

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